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Delivery

Each order will be delivered within 2 to 4 workdays after the client receives the shipping confirmation email.

If you are not please with your order, you have up to 14 days to return it. Please follow the return guidelines here.

UK Customers: due to news regulations, additional customs fees might apply.

If you have any questions, contact us at customerservice@cool-tm.paris.

merchandise must be shipped at your expense.

 

You can return the item you purchased within 14 days from when the order arrived to you to get a full refund or exchange.

The product(s) must be returned to:

COOL T.M ℅ STELLAE INTERNATIONAL FRANCE

47 BIS RUE ERNEST RENAN

BLOC H2 – CARRE IVRY

94200 IVRY SUR SEINE

Returning your online purchase:

• Items must be returned unused in perfect condition and in their original packaging.

• Make sure to return the item in such a way that the original packaging will remain undamaged.

If you need any further explanation, please email us at customerservice@cool-tm.paris

Any package returned after the prescribed timeframe will be refused and returned to the sender. The costs and risks pertaining to the return of Product(s) are borne by the sender.

COOL T.M cannot be held responsible if the parcel is lost, stolen or damaged.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed and you will automatically receive your refund receipt via email. The full refund will be applied to your credit card or original method of payment within 2-5 business days.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• Next contact your bank. There is often some processing time before a refund is posted.

• If you’ve done all of this and you still have not received your refund yet, please contact us at onlinestore@cooltm.com.

Return costs

Unless the mistake is on our side, you will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.



Free shipping

COOL T.M offers free standard delivery on orders above 300 €. Please note that free shipping will be applied to your order at checkout.

FEDEX / UPS Standard (15 Eur)   FEDEX / UPS Express (30 Eur)

France 2—4 business days        1—2 business days

Europe 2—5 business days       1—4 business days

World  3—6 business days        2—5 business days

 

Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times.

Orders placed before 2:00 PM (CEST) will be shipped the same day. During the sale period, the large amount of order can result in longer delivery times.

All orders are shipped with UPS and requires a signature upon delivery. UPS usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

Taxes and duties

The prices of products are expressed in Euros inclusive of taxes but excluding customs duties.

The Prices of Products are expressed in Euros, inclusive of taxes and excluding customs duties, for orders outside of the EU that shall be borne by the Customer.

For orders outside of the EU :

All applicable duties shall be borne by the customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.

COOL T.M cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.

Important information

Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays. We are unable to deliver to post office boxes. All orders are fully traceable through UPS.com

First-Time Order Policy

For security purposes, COOL T.M reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

Insurance

COOL T.M insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by COOL T.M.

Order status

All orders are shipped with UPS and are fully traceable on their website. You can always contact them if you have questions regarding your shipment.