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Return and exchanges

You can return the item you purchased within 14 days from when the order arrived to you to get a full refund or exchange.

The product(s) must be returned to:

COOL T.M ℅ STELLAE INTERNATIONAL FRANCE

47 BIS RUE ERNEST RENAN

BLOC H2 – CARRE IVRY

94200 IVRY SUR SEINE

FRANCE

Returning your online purchase:

• Items must be returned unused in perfect condition and in their original packaging.

• Make sure to return the item in such a way that the original packaging will remain undamaged.

If you need any further explanation, please email us at customerservice@cool-tm.paris.

Any package returned after the prescribed timeframe will be refused and returned to the sender. The costs and risks pertaining to the return of Product(s) are borne by the sender.

COOL T.M cannot be held responsible if the parcel is lost, stolen or damaged.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed and you will automatically receive your refund receipt via email. The full refund will be applied to your credit card or original method of payment within 2-5 business days.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• Next contact your bank. There is often some processing time before a refund is posted.

• If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@cool-tm.paris.

Return costs

Unless the mistake is on our side, you will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.